ORDERING INFO

TERMS & CONDITIONS OF SALE

Please take the time to read through our Terms & Conditions of Sale as outlined below, before ordering from our Online Store www.nikkimcwilliams.com (also known as www.nikkimcwilliams.bigcartel.com).

If you have a question and can’t find the answer below, feel free to get in touch via shop@nikkimcwilliams.com.


ORDERING 

In ordering from our Online Store you are making an offer to purchase our products. On placing an order with us- you’ll receive an email notification acknowledging receipt of your order. 

Goods purchased from our bricks and mortar stockists or our online retail stores are for personal use only and should not be used for marketing or promotional reasons.

Your order will then be dispatched within 3 working days.

From time to time we may advertise “Pre-Order” products via our online store. The estimated dispatch date will be advertised alongside the product at this time. Pre-Orders will be confirmed and dispatched within 30 days of receipt of payment- or a full refund will be made.


PAYMENT & PRICING

Payment for orders made at our Online Store are accepted via Paypal and all major Credit and Debit Cards via the Paypal service.

If you wish to pay by cheque or postal order, please drop us an email at shop@nikkimcwilliams.com or alternatively- give us a call on: +44(0)7759060923 and we'll confirm your order details along with our postal address for payment.

Prices are displayed in Pounds Sterling (GBP).  For customers whose method of payment is primarily in a currency other than GBP, orders will be subject to the exchange rate on the day of the transaction.


UK SHIPPING 

We ship worldwide- shipping costs are calculated when your delivery country is selected at the checkout. Shipping charges include packaging costs.

We endeavour to ship all orders within 3 working days of receipt of payment, unless stated otherwise in the item listing.

If you require your order in a hurry, check out our Special Delivery Service.

Our cushions are wrapped in clear cellophane and are placed within a heavy polythene mailing bag for dispatch.

All of our items are dispatched via Royal Mail 48 hour parcels- which takes approximately 2 working days to arrive and is an untracked service.

If you require your parcel to be tracked & signed for on delivery please upgrade to our Special Delivery Service.

UK SHIPPING: DELIVERY

Please keep an eye out for your Postman or a "Something For You" card in case they attempt delivery while you're out. In this instance you can collect your order from your local Delivery Office or alternatively visit the Royal Mail website to arrange re-delivery at a convenient time.

For information on the location of your local delivery office please call Royal Mail on 0845 6050767 or visit www.royalmail.com

Please make sure that your Shipping Address details are accurate at time of order. Postage paid on any orders which are returned to us due to errors in your Shipping Address will be invoiced to you (via Paypal) before the order can be re-shipped.


AIRMAIL SHIPPING

Depending on where you are in the world Shipping from the UK can take between 7 - 10 working days from the date of dispatch.

Due to Airmail size restrictions- our cushions must be sent individually.  For example- an order of 3 cushions sent via Airmail will arrive in 3 separate parcels.

Customers are responsible for any customs charges, if applicable.


DELAYED POST

While postal delays are rare- please take into account that mail can sometimes take a bit longer than expected at busy times of the year such as Christmas. Please make sure you order in plenty of time- however if you require a quicker posting service check out our Special Delivery Service or drop us a line at shop@nikkimcwilliams.com and we'll arrange that for you at an additional cost.

You can check if you have any undelivered mail waiting for you at your local Royal Mail Delivery Office by giving them a call.

For any other enquiries regarding postage delays or information specific to your order, please get in touch.


CANCELLATION & RETURNS

We can accept returns of products in an unused condition within 7 days of delivery with yourself. If you'd like to return a purchase drop us a line at shop@nikkimcwilliams.com and we’ll confirm the return address for you. 

If you have received one of our items as a gift, we are able to provide an exchange for goods to the same value (within 28 days of the original purchase date) only if the item was purchased from us online and not via one of our Stockists' Stores. 

Refunds can only be made to the original purchaser.

Please note, while we are happy to issue you with a refund/exhange for your item purchase, we're unable to refund any return postage and packaging costs involved.

In the very unlikely event that you believe your purchase may be faulty please get in touch via care@nikkimcwilliams.com and we’ll do everything we can to help.


GIFT CARDS

1. Gift Voucher codes can only be redeemed on purchases at www.nikkimcwilliams.bigcartel.com.

2. Vouchers must be used on spends over and above the voucher amount- no change can be given. E.g- to use a £5.00 voucher- the spend amount must be £5.01 or more.

3. Voucher codes are valid for one spend only- keep them safe!

4. Voucher codes are valid for 12 months from date of initial purchase.


COMPANY INFORMATION

Nikki McWilliams Ltd

Flat O

55 Commercial Street

Dundee

DD1 2AA


+44(0)7759060923


Company Registration Number: SC423616

Vat Registration Number: 138 8090 92